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Frequently Asked Questions - stockjunkies

Frequently Asked Questions

General Questions

What is the purpose of a channel?
The channels are meant to teach you how to be profitable on the stock market. Each channel has a different trader that is willing to teach you their strategy. You will find a different strategy course on each channel. Follow the course and watch the livestreams to get the ultimate learning experience.

How do I find a channel?
You can find a channel by clicking on ‘channels’ in the menu of the website, or you search for a specific channel by using the search bar. Type in the name of the channel you want to see and click on the search button.

What do I get when I subscribe to a channel?
After you have subscribed to a channel you will receive full access to the strategy course of the channel you subscribed to. You also get full access to the live trading sessions that your trader broadcasts.

How do I subscribe to a channel?
After you have found your channel you can subscribe by hitting the subscription button in the banner or on the homepage of the channel of your choice.

Can I change my username?
No, currently you cannot change your username.

How do I select favorites?
You can add favorites in the channel sections by pressing the heart at the bottom of the tile. You can also add a channel to your favorites by pressing the heart on the channel page itself on the right side of the page underneath the header.

I could not find my question.
If your question is still unanswered or if you think we have missed a question, feel free to contact us at support@stockjunkies.com.

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Subscriber Questions

Can I communicate with the creator?
You can communicate with the creator during the live trading sessions. Our platform has a chat function that is available during live trading sessions. You can ask questions and communicate with the creator.

What can I see during livestreams?
After studying the strategy course you can watch the livestreams. During the livestreams the creator will show and explain how his strategy works during the live market. You can see the watchlist of the day and you might see some actual trading if the opportunity arises. Feel free to ask questions about the strategy in the available chat.

Who can offer subscriptions?
Currently we select experienced traders who are profitable on the market.

Can I cancel a subscription?
Yes, you can cancel your subscription after the first month if you choose the monthly subscription. If you choose the yearly subscription you can cancel after the first year.

Can I get a discount?
The creators are responsible for their own pricing. Stockjunkies does give the channel owners tools to give discounts.

How do I behave as a subscriber?
You should behave nicely to others. Bad behavior can and will be sanctioned. You can read our Terms and Conditions to learn more about what we consider bad behavior and how we sanction that.

Which payment options are available?
Currently you can pay with VISA, Mastercard and American Express. We will add more payment methods in the future.

Can I get a refund?
In some cases you can get a refund. Please read our Terms and Conditions carefully to see if you can get a refund. If you think you can get a refund you can send an email to support@stockjunkies.com.

Which currency does stockjunkies use?
Stockjunkies uses Euro as our currency.

Can I pay in my own currency?
Yes, you can pay with your own currency. Your creditcard company will exchange your currency to Euro. Any exchange charges will be at your own expense.

I could not find my question.
If your question is still unanswered or if you think we have missed a question, feel free to contact us at support@stockjunkies.com.

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Channel Owner Questions

How do I start a channel?
You can send an email to support@stockjunkies.com that you want to start a channel. We will get in touch with you for a video meeting to see if you meet our criteria.

What is the purpose of my channel?
The purpose of your channel is to teach your trading strategy to your subscribers. You can upload explainer videos to your channel which can only be viewed by your subscribers. After your subscribers study your videos, they can attend your live trading sessions and ask questions through the chat function.

How do I upload strategy videos?
Go to your channel page and scroll to the ‘upload videos’ section. Hit the upload icon to select the videos you wish to upload. After you have selected the videos hit the submit button to upload them.

How do I start a livestream?
In order to livestream your sessions you need to download the OBS software. You can download OBS here.

To start a livestream click on ‘new livestream’ in the ‘my channel section’. Select the time you wish to livestream or select a time before now to start livestreaming immediately. Add the number of hours you wish to livestream, write a title for your livestream and hit the next step button. If you wish to add a poster for your livestream add it during this step. Once you have selected your poster, hit the next step button. Hit the confirm button if everything is set up correctly.

If you have followed the steps you will receive login information for OBS. Open OBS and go to the settings page. Choose the custom server option. Fill in the core server you received as server and use the stream key. Activate the user authentication box to add a username and password. Use the username and password you have received from stockjunkies. You are now broadcasting to your channel.

Select the + button in the source area and select screen capture. You are now broadcasting your screen to your channel.

How do I set my header?
Currently only our support team set your header. Please send an email to support@stockjunkies.com to change your header.

How do I set my tile header?
Currently only our support team set your tile header. Please send an email to support@stockjunkies.com to change your tile header.

How do I set my profile picture?
Currently only our support team set your profile picture. Please send an email to support@stockjunkies.com to change your profile picture.

How do I set my channel slogan?
Currently only our support team set your slogan. Please send an email to support@stockjunkies.com to change your slogan.

Why should I use hashtags?
Hashing certain subjects can attract people to your channel or livestream. By adding a certain stock, exchange or product you can distinguish your channel from the others.

How do I set the subscription price?
Currently only our support team set your price. Please send an email to support@stockjunkies.com to change your price.

Why is there a chat feature?
During live trading sessions your subscribers can ask you questions in the chat function. You can try to answer them with your microphone.

How do I receive payments?
During the setup of your account we add your bank account to our administration. You will receive your funds at the bank account you provide us.

In what currency do I receive my payments?
All our subscriptions are shown in Euro’s. When you receive your payments your provider will give it to you in your own currency. Any fees are at your own expense.

When do I receive payments?
When a User subscribes to your channel he will pay immediately. You will receive that payment one month after we’ve received it deducted with our fee.

I could not find my question.
If your question is still unanswered or if you think we have missed a question, feel free to contact us at support@stockjunkies.com.

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